Report a missed garbage or organics collection:
- Email greenergarbage@saanich.ca or
- Public Works staff will inform you if we are able to return and provide the pickup day.
- Call 250-475-5599.
What happens next?
- Leave your cart(s) placed at the curb.
- We track missed collections by area and collect on set days with smaller, more fuel-efficient trucks.
Please note: To meet our fuel-efficiency goals, we will not be able to make a special return trip to most areas on the same day. In some cases, you may have to wait until the next scheduled collection day.
Saanich has limited capacity to return for missed collections, and in order to reduce fuel consumption and related emissions, residents are asked to wait until their next scheduled collection day when possible.
My cart was collected, but it's not empty. What happened?
- Your cart may have been overfilled, or contents may be stuck.
- Please loosen the contents and wait until your next schedule collection day.
Take these steps to avoid a missed collection
- Place your carts curbside by 7 a.m. on your collection day.
- Follow our Cart Placement tips.
- Make sure contents fit inside the cart. The lid must close.
- Avoid contamination.
Never miss your collection day!
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Sign up for reminders with our online notification tool or download the Saanich GreenerGarbage App (App Store or Google Play).
Saanich does not provide Blue Box collection
For missed Blue Box collection or inquiries please contact GFL Environmental by email or call 236-470-0186. More information is available at CRD Blue Box Program.
