If your request is an emergency call 9-1-1.

For non-emergency issues, please use the drop down menu to choose the type of problem you wish to report. 

For matters of an urgent nature, please report to the responsible agency:

• Flooding and/or sewer back up
• Pollution leak or spill
• Water main break
• For missing stop signs or broken traffic signals,
  call 250-475-5599.

Bylaw enforcement process

For non-emergency issues, please use the drop down menu to choose the type of bylaw issue you wish to report.

A complainant’s personal information is not disclosed without their consent unless required by law.

Bylaw Services may contact you to appear as a witness if the matter goes to court.

Why do we need this information?

We want to address your concern as quickly as possible. Getting as much detail up front helps us streamline the process.

In many instances, like with bylaw complaints, we need your contact information (including your address) in order to follow up with enforcement.