You may have a leak in your system if your utility bill is higher than normal. Our Water Leak Detection & Repair page has info on how to check your water meter for a leak.
Does your water leak qualify for a billing adjustment?
What qualifies?
- Leaks in the main underground water line(s) between the meter and the residence or building(s).
What doesn’t qualify?
- All internal plumbing systems and fixtures (including toilets, faucets, washing machines and hot water tanks).
- Irrigation and/or sprinkler systems.
- In-ground or above ground pools, ponds, and fountains.
- Auxiliary lines connected to the main water line(s).
- Premises left abandoned or vacated without reasonable care for the plumbing system.
If You Qualify
Complete a Leak Adjustment form and submit with proof of repair after the leak is repaired.
Proof of repair is one of the following:
- Plumbers invoice
- Receipt for parts
- Photo of repair
The form, signed by the owner, must be received within 120 days of leak notification.
Leak notification is defined as:
- A notification card left on site
- A phone call or answering machine message
- A bill message on the utility bill
Notes:
- Adjustments do not apply to water lost 60 days after the leak notification date.
- We allow for one leak adjustment per owner, every two years.
- We don’t process adjustments for accounts with outstanding balances.
