Water Leak Adjustments

You may have a leak in your system if your utility bill is higher than normal. Our Water Leak Detection & Repair page has info on how to check your water meter for a leak.

Does your water leak qualify for a billing adjustment?

What qualifies?

  • Leaks in the main underground water line(s) between the meter and the residence or building(s).

What doesn’t qualify?

  • All internal plumbing systems and fixtures (including toilets, faucets, washing machines and hot water tanks).
  • Irrigation and/or sprinkler systems.
  • In-ground or above ground pools, ponds, and fountains.
  • Auxiliary lines connected to the main water line(s).
  • Premises left abandoned or vacated without reasonable care for the plumbing system. 

If You Qualify

Complete a Leak Adjustment form and submit with proof of repair after the leak is repaired.

Proof of repair is one of the following:

  • Plumbers invoice 
  • Receipt for parts
  • Photo of repair

The form, signed by the owner, must be received within 120 days of leak notification.

Leak notification is defined as:

  • A notification card left on site
  • A phone call or answering machine message
  • A bill message on the utility bill


  • Adjustments do not apply to water lost 60 days after the leak notification date.
  • We allow for one leak adjustment per owner, every two years.
  • We don’t process adjustments for accounts with outstanding balances.