Water Meter Access

We need access to the water meter box to read the meter and to check for leaks and meters that have stopped working. The meter box contains an emergency shut-off valve as well. The most common thing that restricts access is vegetation growing near the meter box. 

Where is my Meter?

Most meters are on or near the property or boulevard line.
graphic of GIS map showing property lines

Look for a 10x15 inch rectangular meter box with a removable lid.
photo of three different types of water meter lids

Clearing the Meter

If we can’t read your water meter, we will estimate how much you’ve used. Your bill will explain this and will ask you to clear the meter. See our Estimated Bills page for more.

Common reasons to clear the meter:

  • Shrubs or vegetation growing over meter box.
  • Lawn or turf growing over meter box lid.
  • Soil, bark mulch or leaves covering meter box.
  • Decorative planters placed on meter box.

These pictures show a meter box before and after the vegetation has been cut back.
photo of hedge that needs trimming for water meter accessphoto of hedge that has been trimmed for water meter access


These pictures show two meter boxes overgrown with grass and a meter box after it has been cleared.
photos of meter lids overgrown with grass and then cleared

Clearing access to your meter provides:

  • Accurate meter readings.
  • Correct water and sewer charges.
  • Proper consumption history.

After the Meter is Clear

Call us at 250-475-5445 when you have cleared your meter so we can read it and send you another bill. 

Good Things to Keep in Mind

  • Keep the meter lid free from soil, gravel, bark mulch and leaves.
  • Don’t place planters or paving stones on the meter lid.
  • Don’t plant trees or shrubs near a meter box.