Online Services Form

This form is to report technical issues experienced while using a MySaanich online service – specifically with the online permit application process.

 

Please complete the form and indicate which service you were using and the type of issue. Please include your email address; we will contact you with next steps.

Have an operational issue to report? Please complete our report a problem form to share the details with the correct department. 

Contact Information

Issue to Report

To determine which team will respond to the issue, please share the details below.

Please share the full website address of the page you visited that presented issues.
Include as much detail as possible.

Please share screenshots or PDF files to share error messages, pop-ups, or helpful visuals to assess the issue.

Thank you for taking time to report an issue.

(Please complete the CAPTCHA in order to submit this form)

Why do we need this information?

We want to address your concern as quickly as possible. Getting as much detail up front helps us streamline the process.

We request your contact information (primarily email address) in order to follow up with next steps, or to notify you about corrections we've made to the process based on your feedback.