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My Saanich

The MySaanich program provides the residents of Saanich with 24/7 secure, online access to information regarding their Saanich accounts for Utilities, Property Taxes, Dog Licences, and Business Licences.

Utility information available for viewing includes:

  • Account balances and payment history
  • Current and past billings
  • Water consumption history

To access MySaanich for viewing, or to create a new account, click the MySaanich link. All you need to register is an email address, your Utility account number, and your personal access code (this information can be found on the Utility bill).

MySaanich gives registered users the option of paperless (emailed) copies of their Saanich Utility bills. With the email option activated, each time a bill is available for viewing/payment, users receive a notification email sent to the address registered with MySaanich, with the bill attached as a PDF.

All MySaanich users with an Utility account can activate the paperless (emailed) bill option by following these steps:

  1. Login to your MySaanich profile at MySaanich
  2. Double-click on your Utility account number (if you own multiple properties, each will have to be changed separately)
  3. Click on the "eBills" tab on the left side of the page
  4. Choose if you wish to receive your bills by email or paper only (the default is paper)
  5. Click "Change" to save your choice

Water, Sewer and Garbage Charges on the Utility Bill

Cart Exchange Requests

Print off, complete and sign the Garbage and Organics Recycling Cart Exchange Request Form PDF document and return it to the Utility Billing Section via fax, email or drop off (information available on the form).  The form is to be completed by the property owner or designated agent.  Incomplete forms will not be processed.

Completed requests will be processed within 2-3 weeks of receipt.  Leave your carts visible and accessible so that crews are able to facilitate the exchange.

IMPORTANT INFORMATION: Garbage charges for May through August 2014 - Effective May 1st garbage and organic collection charges reflect the size of carts delivered to the property. PLEASE COMPARE YOUR CART SIZES TO THE CHARGES ON THE BILL TO ENSURE YOUR BILLING IS CORRECT. If there are any discrepancies in your bill please contact the Utility Billing Section at (250)475-5445.

The District of Saanich meters all water consumed by customers with the exception of those residents in rural areas who are on wells. There are approximately 30,000 water meters in Saanich. Meters are read once every four months and utility accounts are billed once every four months. A typical Utility bill in 2014 will contain eight separate lines of charges; three lines related to garbage charges, two lines related to water and meter charges, and three lines related to sewer charges. Please note that the first billing period of each year uses prorated water rates.

Garbage charges are now part of the Utility Bill. For the first trimester (Jan to April 2014), all properties will be charged a total of $51.66 on their first utility bill for garbage collection to April 30, 2014. Subsequent bills will be adjusted according to the cart sizes selected. Additions or reductions in fees due to cart size changes, returns, and repair/replace fees will be charged on the next scheduled utility bill. Charges will not be prorated retroactively.

For garbage pickup information and cart size changes, please contact Solid Waste Services at 250-475-5533.

ANNUAL SOLID WASTE – ($105.00/3= 35.00) This fee covers the cost of delivering a solid waste collection program to the municipality and also includes garden recycling drop-off at the public works yard and leaf collection.

GARBAGE CART - covering the ongoing cost of disposal and processing of the garbage collected in the carts. This fee is based on the size of the garbage cart selected by the homeowner.  See the Greener Garbage Collection section of our website for information about cart sizes and fees.

ORGANICS CART – covering the ongoing cost of organics recycling collected in the carts. This fee is based on the size of the organics cart selected by the homeowner.  See the Greener Garbage Collection section of our website for information about cart sizes and fees.

MONTHLY WATER CHARGE – this service charge varies depending on the size of your water meter.  The standard meter size is currently 19mm (3/4 inch), although there are many meters in the ground that are 12.5mm (1/2 inch), which was the old standard size.

Charges based on size of water meter 4 month billing period
12.5mm (1/2”) $11.20
Standard Size – 19mm (3/4”) $15.00
25mm (1.00”) $27.80

REGULAR WATER RATE – Water rates shown are based on cost per cubic metre. Saanich has a mixture of Imperial Gallon and Cubic Metre water meters installed, but all billing is calculated using Cubic Metres. There are approximately 220 Imperial Gallons in a Cubic Metre.

Rates (m3) JAN 01, 2014 JAN 01, 2013 JAN 01, 2012 JAN 01, 2011
Regular Water Rate $1.456 $1.342 $1.232 $1.153

SEWER FIXED CHARGE – this service charge is charged to every utility account within the sewer service area. The fixed charge reflects that there are inherent costs to operating the Utility regardless of consumption.

Sewer Fixed Charge JAN 01, 2014 JAN 01, 2013 JAN 01, 2012 JAN 01, 2011
Sewer Fixed Charge $10.32 $10.32 $10.32 $10.32

SEWER USAGE RATE – this charge is the Saanich portion of the sewer charges.

Sewer charges are based on consumption.  Our sewer billing model looks at the current consumption and the consumption from the last two billing periods to determine the lowest consumption period, and then calculates the sewer charges based on that consumption.  Of our three annual billing periods, the period that spans the late fall, winter, or early spring is typically the lowest consumption period.  Our sewer model assumes that these consumptions are based on indoor usage which avoids summer watering consumption being included in sewer usage calculations. Sewer usage is calculated using rates which are based on per cubic metre (m3).

Rates (m3) JAN 01, 2014 MAY 01, 2013 JAN 01, 2013 JAN 01, 2012 JAN 01, 2011
Sewer Usage Rate $0.904 $0.833 $0.833 $0.744 $0.665
CRD Sewer Treatment Charge $0.827 $0.718 $0.438 $0.414 $0.394
Total Sewer Rate $1.731 $1.551 $1.271 $1.158 $1.059

CRD SEWER TREATMENT CHARGE – this is the portion of the sewer charges that are collected by the Capital Regional District.

Examples of Sewer Charge Calculation

  • 136m3 divided by 121 days (number of days in the lowest consumption billing period) = 1.12 m3 per day.
  • 1.12 m3 X 119 days (number of days in the current billing period) X $1.731 (total sewer rate) = $230.71 total sewer charges.
  • Of the $230.71 (total sewer charges), $120.49 of this is the Saanich Sewer Usage Rate, and $110.22 is the CRD Sewer Treatment Charge

Large residential customers (e.g. townhouses and condominiums) may be charged a surcharge, depending on the number of units relative to the size of the water meter.

A new utility account that requires a special meter reading is charged a $25.00 fee.  See the Are You Moving? section below for additional information.

Please refer to the Water Utility BylawPDF document for details regarding rates.

Utility Bills are payable upon receipt.  A 5% penalty is added if unpaid after 30 days from the date of the bill.  The provision of water is considered to be a service to the property and therefore any amount unpaid as at December 31 may be transferred as a charge on property taxes.

Seven Ways to Pay Your Utility Bill

  1. By telephone/computer (Internet): You can pay your utility bill by telephone or via the Internet by making the applicable arrangements with your financial institution.
  2. On the Saanich Website: You can pay your utility bill online with a credit card through our payment system.
  3. The Utility Billing Pre-Authorized Withdrawal System
  4. At your bank:  You can pay your utility bill at most financial institutions.
  5. By mail: Send your payment to: Saanich Utility Billing, 770 Vernon Avenue, Victoria BC  V8X 2W7.  Post dated cheques are accepted.  Make cheques payable to "Saanich Utility Dept".
  6. 24 Hour Drop Box:  There is a Drop Box located at the entrance to the Municipal Hall off of the parking lot for your convenience. 
  7. Pay In Person: Bring your utility bill to the Cashier on the main floor of the Municipal Hall at 770 Vernon Avenue.  Interac is accepted.  We are open 8:30 am to 4:30 pm from Monday to Friday, our phone number is 250-475-5445.

Pre-Authorized Withdrawal System

The Utility Billing Pre-Authorized Withdrawal System is an optional payment plan which authorizes the District of Saanich to automatically transfer your utility account balance on each billing due date (approximately every four months) from a chequing account at any Canadian financial institution.

To apply, complete and SIGN the Authorization FormPDF document in this brochure and return it with a VOID blank cheque to the following address.

Saanich Utility Billing
770 Vernon Avenue
Victoria BC  V8X 2W7

Eligibility Guidelines

  • Only available to property owners.
  • You need to have chequing privileges at a Financial Institution in Canada.
  • An Authorization FormPDF document must be completed and submitted with a blank cheque marked "VOID".

Payment Amount

  • The payment amount will be the balance as indicated on your Utility Bill (once every four months).  This amount will be different for each Utility Bill based on water consumption.

Payment Dates

  • Withdrawals will be debited on the due date as indicated on your Utility Bill.

Interest on credit balances

  • Payments are credited to your utility account. Interest is not payable in the event of a credit balance on the utility account.

Utility Bill

  • When you receive your Utility Bill (approximately every four months), it will indicate the total amount due which will be automatically transferred from your bank account.  It will also indicate the due date on which the amount will be withdrawn from your bank account.

Dishonoured Payments

  • All dishonoured payments will be subject to a service charge set by the District of Saanich.
  • The District of Saanich may cancel enrolment in the Direct Debit Payment Plan if two payments are not honoured by the financial Institution.

Requesting Changes

Written notification to the District of Saanich is required 14 days prior to a payment date for the following changes:

  • Selling your property
  • Changing your bank account, bank, or branch
  • Withdrawal from the Pre-Authorized Withdrawal System

Are you Moving?

Whether you are a tenant that is moving or an owner that is selling your property, the Utility Billing Department needs to know.  Tenants need to contact our department at 250-475-5445 to arrange for a Special Reading and a final billing.  Owners or their conveyancing lawyer should contact Utility Billing when an adjustment date has been decided for your property.  Utility Billing will do a Special Reading of the water meter at a cost of $25.00, charged to the new owner/tenant, to finalize billing for the old owner and start the billing for the new owner.  Failure to contact this department when a property sells can result in a new owner being billed for an old owner’s water and sewage usage. Garbage fees will not be prorated on the Special Reading.

New owners should be aware that Utility Billing charges are a charge against the property and a previous owner’s unpaid bill will become the new owner’s responsibility.

Water Meter Access

The Water Utility Bylaw states that owners shall clear or trim any bush, trees, weeds or other forms of vegetation which hinders or impedes access to the meter from the boulevard and further provides for municipal crews to do the work, if necessary, at the expense of the owner.

Please have a look at our Water Meter Access brochure for information and tips on finding and maintaining access to your water meter. Water Meter Access BrochurePDF document

Water Leaks

Does your leak qualify?

Billing adjustments for leaks are available for underground water leaks that have consumed an above average amount of water. Leak adjustments will only apply to leaks in the main underground water line(s) between the meter and the residence or building(s).

Leak adjustments do not apply to:

  • All internal plumbing systems and fixtures (including: toilets, faucets, washing machines, and hot water tanks)
  • Irrigation and/or sprinkler systems
  • In-ground or above ground pools, ponds, and fountains
  • Any auxiliary lines connected to the main water line(s)
  • Premises left abandoned or vacated without reasonable care for the plumbing system

How to apply for a Leak Adjustment

Once an underground leak is located and repaired, please fill out and submit a Leak Adjustment Form PDF document.
Leak adjustment forms must be submitted within 120 days of the leak notification date.
Leak adjustments will not apply to water lost subsequent to 60 days from the leak notification date.

Leak notification is defined as:

  • A notification card left on site by the meter reader
  • A phone call or answering machine message left by our office
  • A bill message on the Utility Bill

Proof of leak repair is required (plumbers invoice and/or parts receipt and/or photo) and must be submitted with the leak adjustment form.
The leak adjustment form must be signed by the property owner or representative.

PLEASE NOTE: The water leak must be fixed before a leak adjustment can be processed, please do not submit the leak adjustment form until the leak has been repaired.

Return the completed form by mail:
Saanich Utility Billing
770 Vernon Ave
Victoria BC V8X 2W7

by email: utilitybilling@saanich.ca

or by fax: 250-475-5429

Once the Utility Billing Section has received your completed leak adjustment form we will reread the water meter to ensure the leak is repaired. A leak adjustment credit will then be calculated and applied to the account. Utility Bills are required to be paid within 30 days from the date of the bill to avoid a 5% late payment penalty. Late payment penalties will not apply to pending leak adjustment considerations. Sewer charge consumptions will be adjusted so that extra water consumed by the leak does not affect current and future sewer charges.

Leak adjustments are calculated with the following formula:

Saanich charges full residential water rate for normal consumption during the affected billing period(s) and 50% of the residential rate for the excess water consumed by the leak (see the Water Utility Leak Adjustment Policy link below).

Leak Adjustments will only be granted when the utility account is in good standing and there are no previous amounts outstanding.

Only one leak adjustment per property owner will be permitted within a 24 month period.

Our water meter access brochure contains information on checking your water meter for a possible water leak. The brochure is available herePDF document.

For more information please consult our Water Leak Adjustment PolicyPDF document or phone the Utility Billing Section at 250-475-5445.

Watering Schedules, Rebates and Water Conservation

Stage 1 of the CRD Water Conservation Bylaw Use Schedule is in effect May 01 through September 30, each and every year.

watering schedules
For information on water schedules, rebates and water conservation, please visit the Capital Region District website.

Last modified: July 15, 2014