Water Leak Adjustments

You may have a leak in your system if your utility bill is higher than normal. Our Water Leak Detection & Repair page has info on how to check your water meter for a leak.

Does your water leak qualify for a billing adjustment?

What qualifies?

  • Leaks in the main underground water line(s) between the meter and the residence or building(s).

What doesn’t qualify?

  • All internal plumbing systems and fixtures (including toilets, faucets, washing machines and hot water tanks).
  • Irrigation and/or sprinkler systems.
  • In-ground or above ground pools, ponds, and fountains.
  • Auxiliary lines connected to the main water line(s).
  • Premises left abandoned or vacated without reasonable care for the plumbing system.

 

If You Qualify

Complete a Leak Adjustment form [PDF - 149 KB] and submit with proof of repair after the leak is repaired.

Proof of repair is one of the following:

  • Plumbers invoice 
  • Receipt for parts
  • Photo of repair

The form, signed by the owner, must be received within 120 days of leak notification.

Leak notification is defined as:

  • A notification card left on site.
  • A phone call or answering machine message.
  • A bill message on the utility bill.

Adjustments do not apply to water lost 60 days after the leak notification date.

We allow for one leak adjustment per owner, every two years.

We don’t process adjustments for accounts with outstanding balances.