Customer Service / File Clerk

Competition Number: 22204


Job Title: Customer Service / File Clerk

Department: Building, Bylaw, Licensing & Legal Services - Building Inspection and Bylaw

Position Type: Permanent Full Time Position (CUPE Local 2011)

Salary: $29.90/hr and an excellent benefits package

Posted Date: June 16, 2022

Closing Date: June 30, 2022

Last Modified: June 16, 2022, 2:22 pm

Status: Closed


The District of Saanich employs more than 1500 members across nine departments, our greatest asset is a high performing workforce.  We provide a welcoming environment and maintain a healthy, dynamic and safe workplace that consistently attracts top-quality people and enables them to perform at their best.  If you are customer service savvy and enjoying working on a team, the District of Saanich has an opportunity for you!

The Building Inspection and Bylaw Division is seeking a Customer Service / File Clerk to provide customer service, and file management related to documents and permits.  This position is responsible for data entry, maintaining electronic mail logs, filing, receiving applications, entering folders, handling cash and issuing receipts.  This is a front line customer service position that involves dealing with the public in explaining the content of exchanged data or information through phone and email inquiries relating to the effective delivery of the Inspection Division.

The ideal candidate thrives in a fast-paced environment where multitasking is required and accuracy and attention to detail are essential.  A strong customer focus and the ability to be flexible in a changing work environment are equally important. 

Requirements include Grade 12 or equivalent supplemented in training of standard office machines such as cash registers and calculators; standard office practices, techniques; and courses in business English, spelling and grammar; keyboarding speed of 50 wpm; six months experience in an office related position in a customer service capacity. Candidates with an equivalent combination of education and experience may be considered.

The successful candidate will be required to work Monday to Friday, 8:30 a.m. – 4:30 p.m. (35 hours per week).

*Testing will be conducted, however, applicants must provide proof of typing speed from a recognized educational institution or hiring agency.*

Important Information:

The District of Saanich has a mandatory COVID-19 vaccination policy to help keep our employees and community safe. The requirement remains in effect until April 8, 2022 after which, the policy will be suspended. It is important to know that the requirement may be reinstated and unvaccinated employees may not be able to work. In order for the District to respond to any changing vaccination requirements for staff, we request that you verify your COVID-19 vaccination status with us during your first week of employment.