Snow and Ice FAQ's

Information and commonly asked snow and ice program questions.

  1. What are Saanich's priority snow removal routes?
  2. Who is responsible to clearing the sidewalk outside my house?
  3. Why do some parking lots get plowed and others don't?
  4. What should I do if there’s a medical or safety emergency at my property and my street hasn’t been plowed?
  5. How do I report slippery roads or sidewalks?
  6. Who do I contact if I have a request to clear a road?
  7. The sidewalk is very slippery by my house, what should I do?
  8. My neighbour hasn’t cleared their sidewalk.  What should I do?

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1. What are Saanich's priority snow removal routes?

The districts first priority routes consist of our high traffic volume major and collector streets, designated BC Transit bus routes and some pre-identified steep hills.

2. Who is responsible for clearing the sidewalks?

Well that depends on where the sidewalk is. It's up to you to keep the sidewalks around your house clear. Whereas Saanich Parks clears snow and ice from our municipal facility entrances and parking lots using a similar priority sequencing system. Public Works is responsible for clearing sidewalks on bridges.

3. Why do some parking lots get plowed and others don't?

Saanich Parks plows municipal facilities in priority sequencing.  Private lots are the responsibility of the owner of the property.

4. What should I do if there’s a medical or safety emergency at my property and my street hasn’t been plowed?

Call 911.  Emergency response agencies will contact us if the street requires service for them to access.

5. How do I report slippery roads or sidewalks?

Fill out a Report a Problem or call 250-475-5599 (24/7).  Motorists are to use caution while driving during winter conditions. Slippery roads outside of our priority routes will be dealt with once the priority routes are safe and passable.

6. Who do I contact if I have a request to clear a road?

To maximize efficiencies it's important crews stick to the pre-scheduled assigned priority routes:

  1. High traffic volume major and collector streets,
  2. Designated BC Transit bus routes, and
  3. Pre-identified steep hills.

Snow plowing these priority routes will continue as long as adverse weather conditions exist.  Once these routes remain safe and passable, we then start on our lower traffic volume minor collector roads and residential streets.

7. The sidewalk is very slippery by my house, what should I do?

Apply fine gravel, salt, clay kitty litter or sand to make less slippery and help melt the ice.

8. My neighbour hasn’t cleared their sidewalk.  What should I do?

Consider being a good neighbour and clearing their sidewalk while you do your own, especially they are an elderly person or someone with limited mobility.  By law, Streets and Traffic Regulation Bylaw No. 8382  property owners are to keep sidewalks adjacent to your property clear of snow by 10 a.m. the following morning after a snow fall.  Residents can report non-compliance to our Bylaw Enforcement Section by calling 250-475-5456 or filling in our Report a Problem form.  Please note complaints will receive response as resources allow.

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