Complaint Process

If you see someone or something that breaches a bylaw, we want to hear about it.

  • We respond to breaches when we receive complaints.
  • If you tell us about a breach, we’ll look into it.
  • We don’t patrol streets looking for violations.
  • One person is enough for most bylaw breaches.
  • Please file complaints using the phone and email address on this page.
  • We need at least two people to file complaints for noise or illegal occupancy.
  • You must live within 100 meters of the offending property to file a complaint.
  • Please register a complaint by calling 250-475-5456 or emailing us at bylaw@saanich.ca

Noise and Illegal Occupancy Complaints

  • We need at least two people to file complaints for noise or illegal occupancy.
  • You must live within 100 meters of the offending property to file a complaint.
  • Please register a complaint by calling 250-475-5456 or emailing us at bylaw@saanich.ca