Complaint process

If you see someone or something that breaches a bylaw, we want to hear about it.

  • We respond to bylaw breaches when we receive complaints, we do not go out on patrol looking for violations.
  • If you report a breach, we will investigate the matter.
  • One person's complaint is enough for most bylaw breaches.
  • We need at least two people to file complaints for noise or illegal occupancy.
  • You must live within 100 meters of the offending property to file a complaint.
  • Please register a complaint by calling 250-475-5456 or completing the "Report a problem" form.